Returns & Refunds
Last Updated: July 28, 2026
At Ytteron System, customer satisfaction is our priority. We are committed to providing high-quality FPV drone parts, components, and accessories. If you are not completely satisfied with your purchase, this Returns & Refunds Policy explains the conditions under which returns, exchanges, and refunds may be requested.
We accept return requests for eligible products within 30 days of the date your order is delivered. To qualify for a return, the item must be unused, in its original condition, and returned in its original packaging with all accessories, manuals, labels, and documentation included. Products that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund or exchange.
To initiate a return, please contact our customer support team before sending any item back. Your request should include your order number, the product you wish to return, and the reason for the return. Once your request has been reviewed and approved, we will provide you with return instructions. Items returned without prior authorization may not be accepted.
Customers are responsible for the cost of return shipping unless the return is the result of our error, such as receiving the wrong item or a product that arrived damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
After your returned product has been received and inspected, we will notify you of the status of your return. If the return is approved, your refund will be processed using the original payment method whenever possible. Please note that it may take several business days for your financial institution or payment provider to post the refund to your account.
If your order arrives damaged during shipping or you receive an incorrect product, please contact us within 7 days of delivery. To help us resolve the issue quickly, please provide your order number along with clear photographs showing the damaged item, packaging, or incorrect product. We will review your claim and, where appropriate, arrange a replacement, exchange, or full refund at no additional cost to you.
If a product is found to be defective due to a manufacturing issue, please contact us as soon as possible with a detailed description of the problem and supporting photographs or videos if available. We will assess the issue and determine the most appropriate resolution, which may include a replacement, repair assistance where applicable, store credit, or a refund.
Certain items are not eligible for return or refund. These may include products that have been installed, modified, damaged through misuse or improper handling, items missing original packaging or components, clearance or final sale products, gift cards, downloadable digital products, or any other products specifically identified as non-returnable at the time of purchase, unless required by applicable law.
If you wish to cancel an order, please contact us immediately. Orders may be canceled only before they have been processed or shipped. Once an order has entered the fulfillment process or has been dispatched, it can no longer be canceled and will instead be subject to our standard return procedure.
If you receive a refund, any original shipping charges paid at the time of purchase are generally non-refundable unless the return is due to our error or a confirmed defective product. Any customs duties, import taxes, brokerage fees, or similar charges imposed by local authorities are the responsibility of the customer and are not refundable by Ytteron System.
We reserve the right to refuse returns or refunds that do not comply with this policy, show signs of misuse, or are believed to be fraudulent or abusive. This policy does not affect any statutory rights that you may have under applicable consumer protection laws.
If you have any questions regarding this Returns & Refunds Policy or need assistance with a return request, please contact us using the information below.
Ytteron System
117 Chemin des Tourterelles
01280, France
Email: oliver.kiel@nova-publishing.com
We appreciate your trust in Ytteron System and are committed to providing quality products, dependable service, and a fair, transparent returns process for every customer.